Luca Health – Terms & Conditions

Effective Date: June 2025

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1. Definitions

• Luca Health, we, us, or our refers to Luca Health Ltd, a company based in the United Kingdom operating in accordance with UK and EU data protection laws.

• User, you, or your refers to patients, parents, guardians, clinicians, schools, coaches, and other end-users of our services.

• Services means all Luca Health platforms, including our mobile application, web dashboard, data analysis tools, and communication interfaces used for injury and neurocognitive tracking.

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2. Acceptance of Terms

By accessing or using our Services, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, please discontinue use of our Services immediately.

You also agree to comply with all applicable laws and regulations in your use of the Services.

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3. User Eligibility

Use of our Services by individuals under the age of 13 requires verifiable consent from a parent, guardian, or institution. Users under 18 must only use the Services with appropriate supervision and permission.

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4. User Data

4.1 Data Collection

We may collect and process the following types of data:

• Personal details (such as name, email address, school or institutional affiliation)

• Health-related information (e.g. injury history, symptom tracking, neurocognitive test results)

• Device metadata (e.g. IP address, browser type, device identifiers, location data)

• Multimedia (such as video uploads for assessments or injury reports)

4.2 Purpose of Data Use

Your data is used to:

• Create and manage user accounts

• Monitor injuries and cognitive baselines or incidents

• Facilitate communication between relevant parties (e.g. schools, clinicians, parents)

• Improve and maintain the safety, functionality, and security of the Services

4.3 Legal Grounds

We process personal data based on legal bases such as:

• Performance of a contract

• Consent

• Legitimate interest

• Legal obligation

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5. Account Deletion

You may request the deletion of your account and personal data at any time. Upon receiving your request, we will initiate a 30-day deletion process, during which your child’s school will be notified and given the opportunity to export any important medical or injury records they may be required to retain.

At the end of this 30-day period, your account and all associated data will be permanently deleted from our systems. This deletion is irreversible.

Please note: under certain laws, your child’s school may have legal obligations to retain medical or injury-related information, even after your account is deleted. For further information regarding data retained by your school, please contact them directly.

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6. Data Sharing and Confidentiality

• We do not sell your personal data.

• We may share data with:

  • Authorised clinicians and healthcare professionals

  • Educational institutions, coaches, and staff connected to your account

  • Third-party service providers under strict contractual agreements

• Children’s data is handled with heightened safeguards, in line with child protection legislation.

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7. Device Permissions and Cookies

• The mobile app may request access to your device’s camera, microphone, location services, storage, notifications, and motion sensors.

• You can manage permissions via your device settings.

• We use cookies and similar technologies to enhance performance and collect analytics. Non-essential cookies require your consent before being used.

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8. Security

We employ robust security measures including:

• Data encryption

• Secure data storage and transfer protocols

• Access controls based on user roles

However, no system can be entirely secure. You acknowledge that transmission of data over the Internet carries risks.

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9. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated to you via the app or by email. Continued use of our Services after such updates constitutes your acceptance of the revised Terms.

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10. Limitation of Liability

Our Services are provided on an “as-is” basis. To the fullest extent permitted by law:

• We exclude all warranties, express or implied

• We are not liable for indirect, incidental, or consequential damages
  This does not affect your statutory rights.

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11. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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12. Contact Us

If you have any questions about these Terms or your data rights, please contact:

Luca Health Ltd
Missionworks, 41 Iffley Road, London W6 0PB, United Kingdom
Email: info@luca.health